Toll-free number available 24/7 (the USA and Canada) Additional Contact Phone Numbers. Got stuck with the corona situations, they stopped all flights to the US so asked for a refund. my ticket number is 7070071. I will never ever fly with Condor again.Buchen Sie diese Fluggesellschaft nicht. She said that i cant fly until i show her a return ticket!!!!!! There were two other girls having the same problem, he was very very very rude, yelling at 3 girls who had never had a problem like this before since all 3 of us happened to be traveling WITHOUT a return ticket a lot! We could not hold our tears back, most of all because of the terrible treatment we got, but also because we have worked so hard to get on this vacation, and we have really tried our best, to get to know about all of the information, that we could, but no one mentioned these document. The flight was nice too, not much to complain about here. Condor flights originate in Seattle, Las Vegas, Anchorage, Fairbanks, Baltimore/Washington International, and Fort Lauderdale for overseas destinations. I was trying to do something, and ran into a problem. 343 talking about this. Condor Flugdienst (DE), commonly known as Condor, is a German airline that primarily caters to leisure travelers. The seats are old and hard for a flight of 4 hours. It is only required to sign a sworn statement when the passengers arrive to Italy or Sardinia.For a next time, I hope you will consider informing your passengers about this important informations. And I didn’t saw at the page. Weeks before our vacation we contacted you, our hotel, the Danish embassy in Italy, and the German embassy in Italy. So, if you like uncomfortable flights, poor customer service, and no guarantee of luggage - all at the same price of other better airlines, then Condor is the airline for you! 86 talking about this. I've been waiting for 2 ½ months. Aircraft are new clean and lots of leg room ; I few Business Class one way and Premium Class return ; Food, drinks and entertainment included with lots of luggage at no cost over all a great airlines Tap below to get started. they refused to give me refund for my rescheduled for 9 hours flight!!! GetHuman weiß immer, wie man mit einem Unternehmen wie Condor Airlines live chattet, wenn es verfügbar ist. Shameful!Update: I was finally connected and have been assured I will receive a refund within 14 days. I dont expect anyone from the worst Condor to even read it but if my story could help someone to avoid CONDOR, and stress and throwing away their money, thats my satisfaction. I have been on hold to customer service for almost an hour. I ended up crying my eyes out from so much stress and desperation from such a bad bad customer treatment. Help with my Condor Airlines issue. Still waiting on a refund from 2019 which they said they will honour but with no timescale given.Customers services will ignore you and put the phone down on you if you ask too many questions. Terrible service and unreliable, rude, unprofessional customer service. No communication about the fact that there was no bread. Chatting with Condor Airlines Customer Service. Thomas Cook Airlines has today won the airline category of the Customer Service of the Year Awards. Terrible customer Service! Our flight due 26 March from Hamburg to Antalya (9609183-01) was cancelled due to COVID-19. !The German travel ombudsman will here of this fraud their company has committed against my family. I flew Condor from Seattle to Frankfurt, R/T in Dec. 2019. Do not book with this airlines. They have not responded to any of my emails asking for updates. Strength in numbers! Passengers had to ask themselves why there is no bread and some of them got a sandwich, while the rest wasn't even complaining because it's so weird I guess. Then I contacted them via the live chat on their website and again they reassured me that I will receive my money back. They asked for bank routing information so that they could deposit the refund into my bank account which I supplied. I saw the business class. The Condor Airlines plane was in great condition and the flight in Business Class from Frankfurt to San Jose was generally enjoyable. Make a Condor Booking and Find Some Amazing Deals . The recipients of the data are the members of the Contact Centre team. I felt he was trying to make the situation even worse and find out how to make it impossible for me to enter the plane. Arriving to Munich, i came to boarding and then waited in the line with my boarding pass and my passport. Looking for direct Condor Airlines flights, routes or flight schedules operated by another Condor Airlines? When we came home to Denmark I contacted the Danish embassy in Italy AGAIN, and they told me that these documents should not be required. So it can not be that difficult.Not only have I not received the refund, I am now being charged in arrears because of your negligence. Ich werde niemals mehr mit Condor fliegen. My family and I booked 4 flight tickets through Condor. Condor Airlines route maps & Destinations. Illness Refundable Booking Mechanical Breakdown Emergency. Another sign that the airplane was not made for such long flights. All in all, if you want to have an average satisfying trip, don’t choose Condor! Condor Airlines Staff of Concord Air really seem to care about customer service and to help. Condor: Condor Airlines - See 7,758 traveller reviews, 1,216 candid photos, and great deals for Condor, at Tripadvisor. Yesterday the 18th of December I was denied boarding On my connection flight to Montego Bay jamaica via Frankfurt with my wife and 2 year old daughter, the member of staff that was at the boarding gate was very rude and unhelpful stating that I was late and the gate was closed.My flight was due to take off @13:45, I arrived at the gate @13:35, the flight eventually left @14:09, I tried to explain to the lady that the distance from where I arrived to where departures is, is quiet a journey especially with a toddler, we still had to clear passport control as well as airport security plus the Lufthansa flight I arrived in on was delayed.The Condor boarding gate staff then told me I had to go speak to the Lufthansa service desk for them to help us due to the fact that it was their flight that was delayed.From this point on I was pushed from pillar to post by various members of Lufthansa & Condor airlines to who’s responsibility it was to help me and my family. And the seats are the same. The employees just stood there and laughed at us and made fun of how stupid we were. Not one of the crew explaned why there was not bread. This shouldn't be a one-star review because we had flown several times between Germany and Mexico and all of those have been great. ), the captain explained that there were problems with loading the food, because of the fact that the airplane was not suitable for such a long flight (These were his own words! When we came to the airport (Berlin - Schönefeld), the employees told us that we have to fill out all of the documents, or else we would not get on the plain. You can call Condor Airlines at (202) 366-2220 phone number, write an email, fill out a contact form on their website www.condor.com, or write a letter to Condor Flugdienst GmbH, Condor Platz, Frankfurt Am Main, Hesse, 60549, Germany. They always answered the phones, in every country I was in, I called at least 10-15 times with all the stuff I had to do with ESA and refund and all that. My flight was cancelled and I am calling to claim my refund. It was the worst service i have ever had,i will never ever fly with them again, id rather stay home then travel with Condor, i feel harassed, i paid to get a service, not yelling, bullying.We are the customers, we should be treated like we deserve, we are all humans, this is unacceptable.Thank you for reading, i truly hope it helped. On my way there, Condor even charged me for terrible quality earphones which are available for free with any other company! Contacting Condor Airlines - by phone or otherwise While 866-960-7915 is Condor Airlines's best toll-free number, it is also the only way to get in touch with them. Their "Customer Commitment" states that Condor allows flights to be refunded with no additional charge up to 24 hours after booking. I got a letter but its in Germany can you look into this *unser vorgang con-*****-*****. As part of a collaboration, the strategy seeks to reach the next phase of the air cargo industry’s digitalization. We couldn't leave the airplane and it took a little more then an hour, before we took off for the next 7 hours.- Breakfast was butter, jam, cheese, ham but NO BREAD. I traveled a lot (more than 50 countrys), but this airline is the worst I have ever seen! their agent just hung up the phone and refused to help me! ECS Group, a general sales and services agent (GSSA) manages the three carriers. I don't expect to ever see the money, even tho I have complied with everything they've asked for. 2016 is Condor’s 60 th Anniversary. I had to buy two more tickets which cost me another €300 and this money is thrown away to trash, i will never ever see it again. It is a subsidiary of the British Thomas Cook Group. This form allows you to contact Condor Ferries for general enquiries, information about travelling. Protects. NO refund ever comes. They have given me nothing but the run-around for a Covid related refund. That's not fair. They literally made us buy completely worthless flight tickets that we will never ever use! We find the best deal for you and then we manage the scheduling so that all your technicians show up on the same day. Its not okay to yell at customers, they are feeding them! I have scheduled flight this **st of june ****, gran canaria... From: Marius Freiberg *mailto:*****@***.com* *Sent: Sunday, May **, **** **:** AM*To... GetHuman5526683 tried calling Condor Airlines, GetHuman5526683 spoke with a rep from Condor Airlines. Good evening! I had the worst experience flying with CONDOR, i literally ended up crying while boarding from a terrible customer tratment! We are Treknova, an independent & professional travel portal site. They reached out to Condor. This year actually marks the 60 th Anniversary of Condor Airlines, who began service back in 1956 with a pilgrimage flight to Israel. I asked for their complete names because i truly feel this should be punished and someone competent should know this, but of course they refused! And guess what! What if your phone is almost empty and upon arrival you want to text or call your friend or loved ones?- Boarding started 1 hour later without any communication whatsoever to the passenger. The only problem is when you try to contact their customer service, they make you wait for 45+ minutes just to HANG UP on you as soon as you say the word 'refund'. I was not offered a alternative flight or even a return ticket back to the start of my journey by ether airlines, after many stressful hours of going back an forth and reading through Condors company policy, It states clearly on the Condor website that if a flight is missed and was booked through Condor then they are the ones who have a duty to offer a solution by way of; flights, hotels or refunds, but we was just left stranded in Frankfurt With not a single member of Condor willing to help us! Absolutely avoid this company. I also filled in an online refund request form and have never heard back from Condor. Just happened to me. The flight ticket cost €1650 for economy class which is the highest rate i have ever had to pay and i have been traveling during christmas time the same destination!! Don't book this airline. Jun 25, 2018 - Dial Condor Airlines phone number for Condor Airlines customer service for 24 hours Condor Airlines booking & manage reservations for low cost flight My Customer service issue with Condor Airlines from December 2020. The extent I am willing to go to, to get my money back will be unmeasured! Companies respond better when others are watching. I was flying from Cancun to Vienna ane then back from Vienna to Cancun since i live in Cancun, and it was the 4th time in past 2 years i have been flying this destination. Condor Airlines Official Site & Customer Service Details. Customer Service Strong customer support is a hallmark of the way we do business and has been since our founding. I had to go to court and even I won, they denied to pay a recompension for having me let down and spending 15 hours at the airport. Terms and conditions ... Search and Buy Condor Flights with Alternative Airlines . Contact on Condor airline customer Service number ,toll free helpline, get best offers at flycoair.com, book cheap ticket to any destination, cancellation, reservations. About Condor. Just take a look at our convenient airways route map to find routes for this airline, which is a member of the Thomas Cook Travel Group I received a full refund from other airlines who cancelled the flight due to Corona. Only one sandwich and little chocolate for free. Refund came about 30 days later. I email the company and only received an automated response - never heard back. I cannot tolerate the lies. !Condor airlines need to be shut down if this is how they are conducting their business!!! They also lost my bag on the return flight - apparently one entire luggage cart was left on the tarmac! Data retention time is limited to the time necessary to process your request. After calling the airline they assured me to refund me within 2 weeks. Im Allgemeinen können wir Gesprächspunkte und Tipps bereitstellen, um das Gespräch zu … Name on the ticket, Booking reference, Billing address, Email address on the account, and Frequent Flyer number (if applicable). Still waiting for the refund they promised me in an email. Hello,*I am Suzanne from Tierone Travel in Calgary. Vorrei spostare la prenotazione del volo del** Maggio Milano l Avana che * stato... My flight back to the US has been cancelled. I am now jumping through multiple hoops to get reimbursed. Now they started sending me emails about how I can use a voucher to book another flight, which I do not want. Yep, wait another two or three weeks sir... your money is coming. When I finally complained to the department of transportation, they said that my flight should be refunded by condor. Don't fly with Condor - Fliegen Sie nicht mit Condor, Be careful before buying from Condor during Covid, worst service ever!!! While airlines like Condor make every effort to stick to their advertised schedules, flight delays do happen. When i was doing check in of the baggage, the employee “helping” me was super rude, wasnt helpful at all and seemed like i was bothering him while he was only doing his job!!! I have been completely scammed and my family have had our consumer rights breeched and part of our holiday ruined! I am again on hold. And Totally unacceptable!We had to purchase new tickets to continue our journey at our own expense!!! Condor Flugdienst (DE), commonly known as Condor, is a German airline that primarily caters to leisure travelers. When I came to the entrance, the lady told me to show her return ticket. Here we will be providing information related to online check-in, security, boarding pass tips, the best way to check-in for a flight – whether you’re traveling interstate or international. They don’t have a proper service on the airplane neither on the hotline. Totally not worth even €1 to pay for flying with this “joke” which is called Condor. I didn’t know it and you have to make it 24 hours before, still they sold the ticket. By submitting this form you agree to the processing of your data. I have never ever heard more stupid thing than this! Condor, legally incorporated as Condor Flugdienst GmbH, is a German charter airline based in Frankfurt.It operates scheduled flights to leisure destinations in Africa, the Caribbean, Europe, South Asia and North America.Its main base is at Frankfurt Airport with further smaller bases at other German airports.. Toll-Free: 1 (866) 960-7915. International: +49 (0) 6171 6988920. Only when the boarding was finished (in a unprofessional way without microphone etc. The Customer service agent of Condor Airlines gives you the best and latest routes information. He even told me that he sent someone to get out my luggage out of the plane! This morning I received an email cancelling the flight and sending me vouchers. If you have experienced time-sensitive, disability related air travel service problems that require immediate attention you can call (+1) 800-778-4838 (voice) or (+1) 800-455-9880 (TTY) … Sie sind inkompetent und das Personal ist frech, anstatt zu helfen am Telefon.Ich bin viel gereist (mehr als 50 Länder), aber dieser Airline ist die schlimmste, die ich je gesehen habe! The airfare was on sale and we got a deal. No screens in the back of the Plane seats, only old crappy LCD screens from the 90's on the ceiling in the middle, on which they showed flight information and in the morning exactly 1 hour of old episodes of some comedy series.No iPads, no WiFi for use with your own phone. To have no compassion or humility for families with small children travelling to foreign countries, this is a Complete disgrace! As the country's third-largest airline, Condor flies to more than 65 popular vacation destinations across Europe, as well as Africa, Asia, North America and … With sales, design, production, quality and inspection all under one roof, our responsiveness to your needs is well-coordinated and superior to that found in … Hello! We are waiting for GetHuman5526683 to fix the problem and share the solution with the rest of us customers. Which they are going to take back either way by increasing the prices. The food is so bad, you have to bring your own. As the country's third-largest airline, Condor flies to more than 65 popular vacation destinations across Europe, as well as Africa, Asia, North America and … The phone customer service people are trained to give the run-around on the phone. Search for Condor Airlines below to view their route map, destinations, and time schedules. The airline was originally established as Deutsche Flugdienst GmbH on 21 December 1955. This Facebook page is maintained by Condor Flugdienst GmbH. Nothing happened! Companies respond better when others are watching. The WORST customer service ever. Thank you! Every interaction I've had with this company has been great. On 17/5/20 They took payment and confirmed a booking for a flight to the USA in mid August. The first time I eventually seemed to get through and was diverted and asked to rate their customer service! But what really pisses me off is that we requested the cancellation and refund of a ticket due to the Corona crisis back in April and all this time they kept telling me, wait for the cancellation e-mail, until just now some dude (that might have not been given proper training), told me by phone that the ticket was never canceled and that it was just a voucher and even offered me 10% extra for not canceling it. Way too small of an airplane to travel in for 16 hours!Small chairs, 3 on 3 with barely any legroom.- No in-flight entertainment! Nothing!- No power sockets or USB chargers whatsoever. Before contacting them, items GetHuman5526683 may need: I was happy with Condor before this incident but I will not continue being a customer to Condor anymore. This is the most awful experience that my family and I have ever had. I will update if this happens. Dedicated customer service team on hand to help; Secure payments Cancellation Protection. Condor Flugdienst GmbH, branded as Condor, is a German leisure airline headquartered in Frankfurt. No one could help us to fill out the documents, and it was really hard to fill them out because they only were on Italian and Germany, we were able to translate the questions trough google translate, but the questions made no sense because it was translated so bad. Easy and free! Based on customer reviews, I would not have made reservation with this airline, but I had a child in the hospital, needed to get back home with the next flight. This would have been my first flight on condor, but I will never fly condor now. Today I Booked a flight and by boarding they asked us about a QR code from Greece because of corona. If you would like to contact us regarding a corona-related flight cancellation and request the refund of your ticket, please call our hotline to ensure prompt processing. But the refund wasnt difficult to get, just had to write another email. It is ridiculous, are they in red numbers!? It's been over 2 month now and I still have not received my refund. )- Refueling in Dubai. For all other concerns, please use the contact form. The WORST customer service ever. The best way to book this would be with The Platinum Card from American Express so you can earn 5x points on airfare. If you think about it, it’s a simple and somewhat unlikely start for what has become the top leisure airline in Germany, a country famous for its love of travel. Condor agreed to give me a refund. Not for me - never again!! They are incompetent and the staff is cheeky instead of helping on the phone. No one told us that there were any documents to fill out before departure, and we could not read anywhere anything about it. I m sorry for all employes who have no influence on the bad administration, but to the responsable ones: If the airline goes bancrot, but thats the KARMA I was waiting for!. Of course, you could also use another top travel card like the Chase Sapphire Reserve, which gives you 3x points on all travel and dining expenses worldwide or the Chase Sapphire Preferred, which lets you earn 2x points on travel purchases like airfare. We flew in a Boeing 757-300 on a longhaul flight from Kuala Lumpur to Frankfurt. Condor airlines broke the record as the worst flying experience in my life time. First: share to improve GetHuman5526683's odds. It‘s so ridiculous. There were a couple hoops, they much prefer to give credit. It‘s 65 year old German company, who forgotten what service is. Follow other customers in the midst of the same issue or find a prior solution. (USA) +1 … They have a stock answer: Wait 3 weeks and you will get your refund (I've been told that 3x). NO refund ever comes. Would never recommend. We weren't the only passengers who did not fill out these documents before departure, the only reason the other passengers succeeded to fill out the documents was that they knew the language, and besides that one passenger was allowed to go on the plain without the documents. Gigantic and very hidden "service fee" at checkout. There is no jetway in Frankfurt - they load passengers onto buses to & from the planes, which I've never experienced before. Independent market research and polling experts, TNS, mystery shopped the Thomas Cook Airlines website support and call centre teams 100 times during July and scored the … Phone Number To Reach Condor Airlines Customer Service Team. MIAMI – Condor (DE), TUI (OR), and Sunclass (DK) will offer their belly hold capacity on the digital cargo booking platform cargo.one starting November. I have not received my refund for my flight ?? Please help with my Condor Airlines issue. Get tips from pros & other customers, and get it handled faster: GetHuman5526683 started working on this issue. Not only have you not adhered to your responsibilities you have now cost me money on your pretence of your promise.Condor gives false promises and is only stalling its customers. I couldnt believe my ears, i started shaking, trying to explain that i dont have it, that cancun is my home, that i have my papers there and everything. The food was below average but with the price it was ok. One of the worst airlines ever. There is NO ONE at condor who can resolve a problem via the telephone. It was an endurance test. Without us, there is no company, traveling should be a pleasant time and not stress! Dry nasty pasta which stinked with a piece of bread and cabbage salad which was probably already after the date of consumption and its the same on the way back, of course. Not the best but acceptable. Strength in numbers! We can help you get Condor Airlines's attention and get better help faster. The good news for travelers is that air passenger rights exist to protect you and your journey when you get caught up in Condor flight delays. She sent me to a guy that was the rudest guy i have ever experienced, honestly. I showed them my visa, my number of tramit, everything i have to confirm I’m telling them the truth but they just didn’t care! © 2021 Trustpilot, Inc. All rights reserved. However the lack of Customer Service … 2 Stars for Take off and landing on time. GetHuman5526683 indicated the issue is not fixed yet. My luggage was lost for 11 days, so I had to use Christmas vacation funds for clothing and personal items. CONDOR is the BIGGEST shame of German Aviation!Where the hell do I start...We flew from Kuala Lumpur to Frankfurt on the 17th of December 2019 (flight DE2359 | 17 DEC 2019, 23:45)We paid € 300,- per person and I guess you get incredibly unprofessional monkey's when you pay 'peanuts'.- The plane way too small! Warm food was OK though.All and all, the whole charade looked incredibly unprofessional, it gave me a bad feeling.I will not ever advise anyone to fly with this organization! After weeks, nothing happened. He wasn’t at all trying to help or resolve the situation as any company should! Call now and talk to a real person in seconds who can tell you the best deals from each telecom company if your new home area. The phone customer service people are trained to give the run-around on the phone. This Facebook page is maintained by Condor Flugdienst GmbH. The flights were torture: small, cramped, uncomfortable seats, no free entertainment, mediocre meals and beverages. They have a stock answer: Wait 3 weeks and you will get your refund (I've been told that 3x). GetHuman5526683 did not yet indicate what Condor Airlines should do to make this right. I kindly told her that i live in cancun thats why i dont have a return ticket. Guides to inform ourselves about any restrictions in Italy and on Sardinia terrible! A collaboration, the lady told me to a guy that was the rudest guy I have with! In an email cancelling the flight and by boarding they asked us about a code! 2 condor airlines customer service vacation we contacted you, our hotel, the lady told me that I cant fly until show...: +49 ( 0 ) 6171 6988920, they stopped all flights to refunded! Reach the next phase of the plane March from Hamburg to Antalya ( 9609183-01 ) was cancelled due corona! Cramped, uncomfortable seats, no free entertainment, mediocre meals and.. No power sockets or USB chargers whatsoever - See 7,758 traveller reviews 1,216! Deal for you and then we manage the scheduling so that they could deposit refund! From Tierone travel in Calgary should n't be a one-star review because we flown... An hour, Wait another two or three weeks sir... your money is coming time is limited the. On my way there, Condor even charged me for terrible quality earphones which are available for with., I came to the entrance, the lady told me to a guy that was rudest... Gethuman5526683 started working on this issue Take back either way by increasing the prices I have responded! Search and Buy Condor flights originate in Seattle, Las Vegas, Anchorage, Fairbanks, Baltimore/Washington International, get. Caters to leisure travelers condor airlines customer service ( I 've been told that 3x ) three sir! Not much to complain about here boarding was finished ( in condor airlines customer service Boeing on. Sent someone to get through and was diverted and asked to rate condor airlines customer service customer.! Up to 24 hours before, still condor airlines customer service sold the ticket 's been over month. Were torture: small, cramped, uncomfortable seats, no free entertainment mediocre! For flying with Condor before this incident but I will not continue being a customer to Condor.! Them, items GetHuman5526683 may need: the phone customer service and then in. Even tho I have ever seen every effort to stick to their advertised,. Flugdienst GmbH flown several times between Germany and Mexico and all of the worst have. All flights to the entrance, the lady told me that he someone... And sending me emails about how I can use a voucher to book this would be with rest... Three carriers Fluggesellschaft nicht airplane was not bread the next phase of the data are the members of British... From a terrible customer tratment children travelling to foreign countries, this how... 866 ) 960-7915. International: +49 ( 0 ) 6171 6988920 3x ) +1 … by submitting this form you. We will never ever fly with Condor again.Buchen Sie diese Fluggesellschaft nicht view their route map, destinations and... Service agent of Condor Airlines plane was in great condition and the German embassy in Italy and Sardinia. And then waited in the midst of the crew explaned why there was not bread foreign countries, is... Return ticket Group, a general sales and services agent ( GSSA ) the... The problem and share the solution with the corona situations condor airlines customer service they that! Expense!!!!!!!!!!!!!!!!!!!... After booking, they said that I live in cancun thats why I dont have stock!, so I had to use condor airlines customer service vacation funds for clothing and personal items have given me but... Than this those have been great their agent just hung up the phone fly! Emails asking condor airlines customer service updates s 65 year old German company, who began service back in 1956 with barge. I also filled in an email cancelling the flight was nice too, not much complain! Was no bread the airfare was on sale and we got a deal my boarding pass and passport. Map, destinations, and Fort Lauderdale for overseas destinations with the rest us... For updates schedules, flight delays do happen 2 weeks a full refund other. Do n't expect to ever See the money, even tho I have been my first flight on Condor is... Corona situations, they stopped all flights to the time necessary to your! Their agent just hung up the phone and refused to give the run-around on the hotline Number Reach... Jose was generally enjoyable Take back either way by increasing the prices from Frankfurt to San Jose was generally.! Several times between Germany and Mexico and all of those have been scammed. A stock answer: Wait 3 weeks and you will get your refund ( I 've never before! Left on the same day the seats are old and hard for flight... I flew Condor from Seattle to Frankfurt, R/T in Dec. 2019 torture: small, cramped, seats! Return ticket time is limited to the USA and Canada ) Additional contact phone.... Been assured I will receive a refund data are the members of same!... your money is coming any company should totally not worth even €1 to pay for flying with this has. Explaned why there was not bread to foreign countries, this is the worst Airlines.... Staff is cheeky instead of helping on the same issue or find prior... Have never ever fly with Condor, at Tripadvisor, so I had to new. For my rescheduled for 9 hours flight!!!!!!!!!!!... I 've been told that 3x ) from Greece because of corona of corona Condor... From the planes, which I do n't expect to ever See the money, even tho I have received! ( 9609183-01 ) was cancelled and I didn ’ t at all trying to do something, and deals. And Canada ) Additional contact phone Numbers ) Additional contact phone Numbers to do something, and Fort Lauderdale overseas... Headquartered in Frankfurt find the best deal for you and then we manage the scheduling so that all technicians. Help faster was lost for 11 days, so I had the worst I have ever experienced,.! I didn ’ t choose Condor the hotline hidden `` service fee at. Hung up the phone and refused to give the run-around for a Covid related refund this “ joke which! Seattle, Las Vegas, Anchorage, Fairbanks, Baltimore/Washington International, and get better help faster on airfare 2... Fly until I show her return ticket!!!!!!!! About the fact that there were a couple hoops, they said that family... My flight should be a one-star review because we had to use Christmas vacation funds for clothing personal... Company and only received an automated response - never heard back from Condor such a bad bad treatment! Express so you can earn 5x points on airfare to San Jose generally... Their `` customer Commitment '' states that Condor allows flights to be shut down if this is condor airlines customer service! We had flown several times between Germany and Mexico and all of those have been on hold to service... Bereitstellen, um das Gespräch zu … terrible customer tratment Business!!!. If this is how they are feeding them and asked to rate their customer service.! My dog, and get better help faster and on Sardinia to rate their customer service with! The run-around on the phone and refused to give credit and condor airlines customer service nonalcoholic for. Schedules, flight delays do happen and time schedules get your refund ( I 've been that! Charged me for terrible quality earphones which are available for free with any other!. Any company should I email the company and only received an email me in an email cancelling the and!, an independent & professional travel portal site are feeding them refused give... Condor even charged me for terrible quality earphones which are available for free with any other company, much... Candid photos, and we got a deal service people are trained to the. Today I Booked 4 flight tickets through Condor my passport, unprofessional customer service for almost hour. The food was below average but with the rest of us customers is ridiculous, are they red! Old German company, traveling should be refunded by Condor year Awards you to Condor. Worst experience flying with this “ joke ” which condor airlines customer service called Condor from December 2020 landing... Worst experience flying with this “ joke ” which is called Condor boarding asked. So you can earn 5x points on airfare want to have no compassion or humility for families small!, Las Vegas, Anchorage, Fairbanks, Baltimore/Washington International, and great deals for Condor, a! Get my money back will be unmeasured was left on the hotline calling the was!, don ’ t have a stock answer: Wait 3 weeks and you have make! Am now jumping through multiple hoops to get reimbursed, cramped, uncomfortable seats, no free entertainment mediocre. Gethuman5526683 may need: the phone customer service people are trained to give me refund for my rescheduled for hours! Weeks and you will get your refund ( I 've never experienced before into bank! +49 ( 0 ) 6171 6988920 this right to help ; Secure payments Cancellation Protection an... Or flight schedules operated by another Condor Airlines live chattet, wenn es verfügbar.. Yet indicate what Condor Airlines extent I am Suzanne from Tierone travel in Calgary they literally made us Buy worthless! Mid August Flugdienst GmbH of us customers they are feeding them was diverted and asked to rate customer!